CUSTOMER SERVICE TERMS AND CONDITIONS
1. SHIPPING OPTIONS
All ZAAZstudios.com online orders are shipped and delivered on business days (Monday-Friday, excluding federal holidays within the United States). Shipping is free within the continental United States. Most orders shipped and processed via UPS Ground, depending on product availability.
2. ORDER PROCESSING
Orders are processed within five business days (processing time does not include weekend days or major holidays). Orders placed on Saturday and Sunday will begin processing the following Monday. To place an order to be shipped to a location outside the United States please call our customer service at 888-OMG-ZAAZ (888-664-9229) or email email@example.com.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
3. ORDER CANCELLATIONS
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) no longer available
• Difficulty in processing payment information
• Cannot ship to address provided
• A duplicate order was placed
• Cancelled due to a customer request
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service at 888-OMG-ZAAZ (888-664-9229) or via email at firstname.lastname@example.org.
4. RETURNS / EXCHANGE INSTRUCTIONS
All ZAAZ Whole Body Vibration machines have a 30-Day equipment return policy. A 20% restocking fee will apply to all returns except where prohibited by law. Return shipping fees are not refundable. We also reserve the right to charge full retail price for any promotional items received in conjunction with the original sale. Your return will be processed promptly upon its arrival and all exchanges will be shipped via Standard Service. Processing and transit time for exchange packages is usually 5-7 business days from the time the exchange is received. No returns are permissible after 30 days from the date of delivery. Should you need to cancel your order before your machine is shipped a $100 service fee will apply. PLEASE NOTE: Any returns using American Express will be subject to a 3.5% fee on top of any other applicable fees. This is not our choice, we are not refunded these transaction fees from American Express ourselves so we are forced to pass this charge back to the consumer.
5. DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to the item(s) in your shipment, please contact us immediately at 888-664-9229 within 3 business days of the arrival of your order. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Current pricing for ZAAZ Oscillation Vibration machines is as follows and is subject to change:
ZAAZ 15K Retail: $2,169 + sales tax
ZAAZ 20K Retail: $2,569 + sales tax
ZAAZ is pleased to offer several convenient financing options. Please see Financing section below.
7. PAYMENT OPTIONS
Credit cards accepted:
• American Express
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
As a finance customer, you agree to the payment schedule and authorize your credit/debit card to be charged accordingly. Failure to make payment as agreed upon in the contract at checkout will forfeit warranty benefits and will result in the repossession of WBV equipment, penalties, and legal action to the fullest extent of the law. You acknowledge & confirm that the information you provide at checkout is true and accurate. You hereby acknowledge receiving and reading a completed copy of this disclosure along with copies of any documents referenced. The delivery and signing of this disclosure does not constitute an obligation on the part of the creditor to make the loan as identified. You are not required to complete this agreement merely because you have received these disclosures or signed a purchase request.
In the event that any payment is more than 10 days late, ZAAZ shall have the right to charge additional interest on all due and unpaid amounts at a rate of one and one-half percent (1.5%) per month for so long as such amounts remain unpaid.
Upon the occurrence of two or more consecutive late payments, that have not been cured within 15 calendar days of notice of such late payment, ZAAZ shall have the right to demand and accelerate all amounts immediately due and payable, redeem the security interest in the equipment purchased, or to exercise any other right or remedy provided by contract or applicable law.
You grant ZAAZ a security interest in the property being purchased to secure full payment, and upon a default of payment obligations hereunder ZAAZ shall have the right to exercise any other right or remedy available to a secured party under applicable law.
Creditor reserves the right to sell, assign, transfer, negotiate or grant participations in all or any part of, or any interest in, its rights and obligations under this financing, credit and purchase agreement.
All ZAAZ Whole Body Vibration Machines have a 30-day equipment return policy. A 20% restocking fee will apply to all returns except where prohibited by law. If you return your Machine you may also be charged for any Giveaway Gifts you receive with your purchase.